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IGHL's Quality Assurance Program
AT IGHL, QUALITY ASSURANCE IS EVERYBODY'S BUSINESS!
Contact William Herrick, Senior Director, at 631-878-8900 or email him at wherrick@ighl.org for more information.>
 
Providing high quality services for our consumers and their families is the mission behind everything we do.
IGHL has a history of providing services that meet or exceed industry standards. And that's not just our opinion. Our reputation is based on feedback from county, state and federal authorities, and more importantly, from the people we serve and their families.
Our quality services started with a dream and they continue through a commitment...
IGHL starts by hiring the best staff we can find by having strong educational and background standards. And from the very start, new employees hear that providing quality services is everybody's business!
IGHL does everything we can to insure our consumers are safe and protected. We provide and reinforce training about abuse and neglect prevention, abuse and neglect intervention and immediate abuse and neglect reporting.
IGHL is committed to our "Incident Review" process, investigating every consumer injury, determining what happened when we can and making strong recommendations to try to insure that the event never happens again.
IGHL has supervisors on site on a regular basis to observe our services being delivered, to witness the response of our consumers and to be a direct connection from the program to agency administration.
IGHL is committed to our "Program Success Review" process, where every program receives objective and thorough Quality Assurance reviews throughout the year. We review everything from consumer programming, to consumer medical and nursing care, to personal allowance accounting, to staff training efforts, and perform diligent environmental and safety reviews.
IGHL is committed to fiscal responsibility by our rigorous review of the documentation we use to bill for our services, the training we provide our staff to insure that those documents are completed accurately and our zero-tolerance policy against Medicaid fraud.
IGHL's "Consumer and Family Satisfaction Survey" is performed four times a year to encourage our consumers and their families to tell us what they think, because our truest measure of quality is the satisfaction of those we serve.
IGHL has always believed that an honest, transparent approach to quality management is the only way for everyone to see just how committed we are to making quality services everybody's business!
All IGHL programs and service locations are certified by the New York State Department of Health through reviews completed by the NYS Office for People with Developmental Disabilities and other federal and state monitoring agencies.
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